Privacy Policy

Welcome to Dream Balloon. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you place an order, create an account, or contact us.

Personal Data You Provide

• Contact Information: Your name, email address, phone number, and delivery address.
• Payment Information: We collect payment data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Communications: We collect information you provide when you communicate with us, such as through our custom order form or customer support inquiries.

Information Automatically Collected

We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, and other technical information.

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

• Fulfill and manage your orders, payments, and deliveries.
• Respond to your inquiries and offer support.
• Send you administrative information, such as changes to our terms and policies.
• Improve our website, products, and services.
• Prevent fraudulent activity and ensure the security of our website.

3. Will Your Information Be Shared?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

• Payment Processors: We share payment data with our trusted payment processors to handle transactions.
• Delivery Partners: We share your name, address, and phone number with our courier partners to deliver your orders.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law or a governmental request.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, update, or delete the information we have on you. If you would like to exercise these rights, please contact us.

6. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised “Last Updated” date. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

7. How to Contact Us

If you have questions or comments about this policy, you may email us at privacy@dreamballoon.store or by post to:

Dream Balloon
Dubai, United Arab Emirates